Government Digitalization Services
A government digital service is judged on one thing: whether a resident can finish the task on a phone, in one sitting, without phoning anyone. This service is built for UAE government entities and the agencies that deliver for them, and it addresses exactly that problem. We follow the service journey as the public actually experiences it, rebuild the interface to UAE DLS 2.0, the user experience and user interface standard government entities apply to their digital channels, and test the result with real users before it goes live. The usual starting point is a portal or app that already exists and underperforms: a form nobody completes, one service split across three systems, an Arabic screen that reads like a translation of an English one, or a page a screen reader cannot get through. We audit what is there, rank the fixes by how many people each one reaches, and hand over specifications your own development team or contractor can build from without coming back with questions.
Key Features
- A service journey audit that follows one real task from the moment a resident lands on the page to the confirmation they receive, recording every step where people abandon it.
- Interface work aligned to UAE DLS 2.0, the user experience and user interface standard UAE government entities apply to their digital channels, covering layout, navigation, form patterns and component behaviour.
- Accessibility testing against WCAG 2.1 level AA, run with a screen reader and with the keyboard alone, where each failure is written up as a named fix rather than reduced to a score.
- Arabic and English treated as two designs rather than one design translated, so right to left layout, field labels, validation and error messages are checked separately in both.
- You supply access to the live portal or a staging copy, the list of services in scope, and one person on your side who can answer process questions. We supply the audit, the wireframes, the component specifications and the retest after your team has built.
Benefits for Your Business
- More residents finish the task they started, because the points where they drop out are identified from observed journeys rather than assumed.
- Your development team receives specifications precise enough to build from, which removes a round of interpretation and the rework that follows it.
- Arabic-speaking users get a screen designed in Arabic, instead of an English layout reversed and refilled.
- Accessibility problems surface before launch, while they are still a design change rather than a rebuild.
Entityz is a private consultancy. We are not a government agency and we are not affiliated with any government authority. UAE DLS 2.0 is the government user experience and interface standard, and we design and build to it. We do not issue, approve or certify anything on behalf of any authority.